Debonairs Pizza · DEBONAIRS PIZZA BOULDERS · Johannesburg, Gauteng
Assistant Manager
Posted about 2 months ago
About the role
The Assistant Manager supports the Restaurant Manager in overseeing daily store operations, ensuring high standards of service, food quality, team member performance, and financial control. This role helps drive operational excellence on every shift while maintaining a positive, productive, and disciplined work environment.
What you'll need
Leadership experience in hospitality, team supervision, shift coordination, stock awareness, and customer service management.
What you’ll do
Leadership & Team Supervision The Assistant Manager leads shifts, motivates the team, and ensures all team member are meeting performance, service, and hygiene standards. The role involves coaching employees, handling minor disciplinary issues, and supporting overall team member development to maintain a strong, capable workforce.
Operational Oversight The Assistant Manager ensures smooth store operations by managing shift planning, monitoring service speed, maintaining product quality, and resolving operational issues as they arise. This includes ensuring opening, closing, and daily procedures are completed accurately and consistently.
Cash & Administrative Controls The Assistant Manager is responsible for overseeing cash‑up processes, safe drops, banking, and POS integrity. They ensure accurate handling of finances, investigate discrepancies, enforce cash‑handling policies, and complete required administrative tasks such as daily reports and shift documentation.
Customer Service Management The Assistant Manager ensures customers receive excellent service, handling escalated concerns professionally and resolving issues promptly. The role involves monitoring service flow, maintaining customer satisfaction, and reinforcing a strong service culture within the team.
Stock, Waste & Food Safety Management The Assistant Manager supervises stock rotation, portion control, waste reduction processes, and adherence to food‑safety standards. Responsibilities include monitoring stock variances, assisting with stock counts, and ensuring all food safety and cleanliness requirements are met consistently.
Compliance & Brand Standards The Assistant Manager upholds and enforces all operational procedures, brand standards, and company policies, including health and safety requirements. They ensure the team maintains proper uniform, store cleanliness, and compliance across all operational areas.